Telehealth FAQ's

We are a mental health telehealth service with a group of psychiatrists, psychologists, and social workers that work closely with health centres across Australia. 

This can be done at home, in a GP’s clinic, or at your local hospital. Your telehealth clinician will be at his or her workplace. Certainly, different software or apps can be used for this. You can see your clinician via Skype, Zoom or another software. We will let you know beforehand and help you to connect.

Further, you can either send us your GP referral or have your clinic fax it to us. After that, we will then call you and onboard you onto our platform. We will find a suitable time for you to see your clinician. Moreover, our team will send you emails and an SMS before the appointment. These will contain a link plus reminders for your appointment. 

During your appointment, your clinician will ask you questions and together come up with recommendations just as they would during a face-to-face consultation

Not everyone is suitable for an online consultation. However, discuss with your GP send us a message and we will advise.

In some cases, face-to-face consultation works better. For instance, where there is a need for a physical examination such as during an assessment for Autism. Sometimes, your psychiatrist may wants to see you at an in-person clinic first and follow up happens by telehealth.

Some of them done with us are bulk-billed. However, please discuss with our booking co-ordinators when they onboard you onto our platform. 

We will send you an email confirmation after your appointment has been booked. This email will contain details about fees that we charge.

Medicare provides a rebate for telehealth sessions if you live outside of city limits in Australia. If you would like us to check your postcode to decide eligibility, please get in touch. Alternatively, you can check which zone you are in here: 

  • Telepsychiatry, you need to live in ASGC-RA 2-5 region.
  • Telepsychology, you need to live in the MMM region 4-7 region.

For further clarification, please get in touch with us. 

However, please note as a result of the COVID19 pandemic the rebates for telehealth in Australia have changed, please get in touch for more information.

You can book online.

You can also send us a web inquiry, call us or send us an email. Please find our contact details at the bottom of our website.

Absolutely. Moreover, our service would not be possible without you having a regular GP clinic.

Your GP will provide you with a referral to our telehealth service. 

Further, we work closely with NDIS support workers, psychologists and other community supports you may have. With your consent we consult and collaborate with them. If you’d like a support person can sit in during your consultation.


Certainly, a standard specialist referral addressing a Psychiatrist at Epsychiatry. You don’t require a mental health care plan. Your GP can fax referrals or email them to us. Our contact details are at the bottom of our webpage.


A mental health care plan (MHCP) from your GP. In addition, please inform your GP reception staff that you might need a longer consultation in order to complete an MHCP. After that, ask your GP practice to fax or email your MHCP to us. Further, find our contact details at the bottom of our webpage.

This will depend on your unique situation and goals. Most people will use between 6 and 12 sessions. After the first session, your clinician should be able to give you an indication of how many sessions would be helpful.

Individual sessions are 50 minutes. Occasionally we may recommend a longer or shorter session depending on your needs. If for any reason the connection drops out during our appointment, we will add this time onto the end of the session, and in extreme cases, we may need to reschedule.

Absolutely not. Consultations are strictly confidential. We don’t record them.

If the consultation is done at a health facility, you’ll be provided with all you need. If you are doing it at your home, you’ll need the following:

A quiet environment

Fast good internet connection ( minimum 0.8mbps, up/down)

A device (such as a smartphone, tablet, laptop or computer).

If you are using a computer, please make sure that it has a webcam and microphone. Most modern computers already have this.

If you are seeing a psychiatrist, they may want to know what medication you are taking. Please have a list handy.

It is up to you. You can sit with a friend, support worker or a relative. A health professional might also sit in with you.

We ask that you tell the clinician you are seeing whether there is someone sitting in with you.

As with your GP clinic, your health information can be accessed by your health professionals and admin staff allocated to coordinating your care. It’s important that we work closely with your family doctor. We frequently provide letters and updates. If we receive a request for information from another party, we will first contact you. For more information; please read our privacy policy.

Your privacy is very important. Any conversation that takes place between you and the clinician will not be audio or video recorded. 

Your clinician will take notes of the consultation.

To be brief: 

A psychiatrist is a medical doctor, after qualifying as a doctor, they have continued their studies to specialise in psychiatry and can prescribe medications and provide therapy.

A psychologist has completed a minimum of 7 years of academic study + internship or supervised practice. At a minimum psychologist have completed a Bachelor + Masters/ Postgraduate Training in Psychology. They assess and treat mental health concerns by providing evidence-based therapeutic interventions. 

Counsellors also complete academic training. However, there is a difference in terms of which pathway they have taken to become a counsellor. They provide talking therapy.