Who is Epsychiatry?

Epsychiatry is a mental health telehealth service team embraced with a group of psychiatrists, psychologists, and social workers that work closely with health centres across Australia. 

How does it work?

Telepsychiatry can be done at home, in a GP’s clinic, or at your local hospital. Your telehealth psychiatrist will be at his or her workplace. Different software or apps can be used for telepsychiatry. You can see your psychiatrist via Skype, Zoom or another software. We will let you know beforehand and help you to connect.

You can either send us your GP referral or have your clinic fax it to us. We will then call you and onboard you onto the Epsychiatry platform. We will find a convenient time for you to see your psychiatrist or psychologist. Our team will send you emails and an SMS before the appointment. These messages will contain a link plus reminders for your appointment. 

During your appointment, your psychiatrist will ask you questions and together come up with recommendations just as they would during a face-to-face consultation.

Can anyone do an online consultation?

Not everyone is suitable for an online consultation. Discuss with your GP,  your supports or send us a message and we will advise.

In some cases, face-to-face consultation works better – for instance where there is a need for a physical examination such as during an assessment for Autism. Sometimes, your psychiatrist may recommend that you are seen at an in-person clinic first and follow up happens by telehealth.

What are the costs?

Some of the Telehealth consultations done with Epsychiatry are bulk-billed. Please discuss with our booking co-ordinators when they onboard you onto our platform. 

We will send you an email confirmation after your appointment has been booked. This email will contain details about fees that your clinician charges.

Will Medicare provide a rebate for my session with Epsychiatry?

Medicare provides a rebate for telehealth psychiatry and psychology sessions if you live outside of city limits in Australia. If you would like us to check your postcode to determine eligibility, please get in touch. Alternatively, you can check which zone you are in here: 

  • For telepsychiatry eligibility, you need to live in ASGC-RA 2-5 region.
  • For telepsychology eligibility, you need to live in the MMM region 4-7 region.

For further clarification, please get in touch with us. 

Please note as a result of the COVID19 pandemic the rebates for telehealth in Australia have changed, please get in touch for more information.

How do I book a session?

You can book online.

You can also send us a web inquiry, call us or send us an email. Our contact details can be found at the bottom of our website.

Will you work with my GP and other supports?

Absolutely. Our service would not be possible without you having a regular GP clinic.

Your GP will provide you a referral to our telehealth service. 

We work closely with NDIS support workers, psychologists and other community supports you may have. With your consent we consult and collaborate with them. If you’d like a support person can sit in during your Epsychaitry consultation.

What information does my GP need to make a referral to Epsychiatry?


A standard specialist referral which is addressed to a Psychiatrist at Epsychiatry. You don’t require a mental health care plan. Your GP can fax referrals or email them to us. Our contact details are at the bottom of our webpage.


A mental health care plan (MHCP) from your GP. Please inform your GP reception staff that you might require a longer consultation in order to complete an MHCP. Ask your GP practice to fax or email your MHCP to us. Our contact details can be found at the bottom of our webpage. 

How many sessions will I need?

How many sessions will depend on your unique situation and goals. Most people will use between 6 and 12 sessions. After the first session, your clinician should be able to give you an indication of how many sessions would be helpful.

How long will a telehealth session last?

Individual sessions are 50 minutes. Occasionally we may recommend a longer or shorter session depending on your needs. If for any reason the connection drops out during our appointment, we will add this time onto the end of the session, and in extreme cases, we may need to reschedule.

Are my consultations monitored?

Absolutely not. Consultations are strictly confidential. They are not recorded.

Things required on the day of your telehealth consultation.

If the consultation is done at a health facility, you’ll be provided with all you need. If you are doing it at your home, you’ll need the following:

A quiet and uninterrupted environment

Fast reliable internet connection ( minimum 0.8mbps, up/down)

A device (such as a smartphone, tablet, laptop or computer).

If you are using a computer, please make sure that it has a webcam and microphone. Most modern computers already have this built-in.

If you are seeing a psychiatrist, they may want to know what medication you are taking. Please have a list handy.

Can someone sit with me during an online consultation?

It is up to you. You can sit with a friend, support worker or a relative. A health professional or an interpreter might also sit in with you.

We ask that you tell the psychiatrist or psychologist you are seeing whether there is someone sitting in with you.

Who can see my health information?

As with your GP clinic, your health information can be accessed by your health professionals and admin staff allocated to coordinating your care. It’s important that we work closely with your family doctor, letters and updates are frequently provided. If we receive a request for information from another party, we will first contact you. For more information; please read our privacy policy.

What about my privacy?

Your privacy is very important. Any conversation that takes place between you and the clinician will not be audio or video recorded. 

Your psychologist or psychiatrist will take notes of the consultation.

What is the difference between a psychologist, psychiatrist and a counsellor?

To be brief: 

A psychiatrist is a medical doctor, after qualifying as a doctor, they have continued their studies to specialise in psychiatry and can prescribe medications and provide therapy.

A psychologist has completed a minimum of 7 years of academic study + internship or supervised practice. At a minimum psychologist have completed a Bachelor + Masters/ Postgraduate Training in Psychology. They are trained to assess and treat mental health concerns by providing evidence-based therapeutic interventions. 

Counsellors also complete academic training. However, there is more variation in terms of which pathway they have taken to become a counsellor. Counsellors provide talking therapy.